At Bitcoin Barn, we strive to provide high-quality Bitcoin seed phrase storage solutions and Bitcoin home miner heaters. If you’re not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below.
1.1. Bitcoin Seed Phrase Storage Solutions
Due to the custom nature and security concerns associated with Bitcoin seed phrase storage solutions, we only accept returns if the product is defective or damaged upon delivery. Please ensure that you review your order details carefully before completing your purchase.
1.2. Bitcoin Home Miner Heaters
We accept returns for Bitcoin home miner heaters under specific conditions, outlined in section 2. Refunds or exchanges may be offered if the product is faulty, damaged, or not as described.
2.1. Defective or Damaged Products
If your product arrives damaged or is defective, you may request a return or exchange within 14 days of receipt. To qualify, the product must be in its original condition and packaging, including any accessories, manuals, or other items that were included.
2.2. Non-Returnable Items
The following items are non-returnable:
Customized or engraved Bitcoin seed phrase storage devices.
Bitcoin home miner heaters that have been used or modified.
Any product that shows signs of wear, misuse, or tampering.
3.1. How to Request a Return
To request a return, please contact our customer service team at barn@bitcoinbarn.eu with your order number and a detailed description of the issue. We will provide you with instructions on how to return the product.
3.2. Return Shipping
You are responsible for the cost of return shipping unless the product is defective or damaged upon arrival. We recommend using a tracked shipping method to ensure the safe return of your item. We are not responsible for lost or damaged return shipments.
3.3. Return Timeframe
All returns must be initiated within 14 days of receiving your order. Returns received after this period may not be eligible for a refund or exchange.
4.1. Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 60 business days.
4.2. Partial Refunds
In certain situations, partial refunds may be granted (e.g., if an item is returned in a condition that does not meet our return policy requirements).
4.3. Non-Refundable Costs
Shipping fees, customs duties, and import taxes are non-refundable. If you received free shipping, the cost of shipping may be deducted from your refund.
We only replace items if they are defective or damaged upon receipt. If you need to exchange a product for the same item, please contact us at [Insert Contact Information]. We will arrange the exchange process once the returned product has been inspected.
6.1. Manufacturer Warranty
Bitcoin home miner heaters are covered by a limited manufacturer warranty. If your product develops a defect outside the 14-day return window, please refer to the manufacturer’s warranty for repair or replacement options. We do not offer direct warranty services but will assist in facilitating claims with the manufacturer.
For international orders, you are responsible for any customs duties, taxes, or fees. These costs are non-refundable, and any return shipping fees must be covered by the customer.
If you have any questions about our Refund and Returns Policy or if you need assistance with your order, please contact us at:
Bitcoin Barn
Tartu, Estonia
barn@bitcoinbarn.eu
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